- Child’s first name, nickname, age range, photo, and personalization details needed to create the storybook.
- Order details, selected story, add-ons, payment status, delivery preference, and customer notes.
- Communication details when you contact us through WhatsApp, email, website forms, or social media.
- Technical information such as device type, browser, website activity, cookies, and analytics data.
Important Information
Privacy Policy
Last updated: 5/9/2026
Privacy Policy
Last updated: 9 May 2026
Hzaya (“Hzaya”, “حزايه”, “we”, “us”, or “our”) respects your privacy and understands the sensitivity of handling family information and children’s photos. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, upload a child’s photo, or contact us.
Information we collect
We may collect the following information:
Why we collect this information
We use your information to:
- Process orders, payments, delivery, invoices, and customer support.
- Send order updates, production updates, delivery updates, and important notices.
- Improve our website, products, service quality, and customer experience.
- Respond to questions, complaints, refund requests, and technical issues.
- Comply with applicable laws, regulations, accounting, tax, and recordkeeping requirements.
Child photo and guardian consent
Because Hzaya books are personalized, we may ask for a child’s photo and name.
- We use the child’s photo and details only to create, produce, deliver, support, and improve the personalized storybook order.
- We do not sell children’s photos or personal data.
- We do not knowingly collect information directly from children. Orders must be placed by an adult.
Photo quality and processing
To create a personalized book, the uploaded photo may be reviewed, adjusted, cropped, enhanced, or processed for design and print quality.
- We do not publish the child’s photo for marketing without your permission.
- We may contact you if the uploaded photo is unclear or unsuitable for production.
How we protect your data
We take reasonable technical and organizational steps to protect customer and child data against unauthorized access, loss, misuse, alteration, or disclosure.
These steps may include:
- Using secure systems for order processing, file handling, payment handling, and communication.
- Reviewing our data protection practices regularly.
- Working with trusted payment, printing, fulfillment, technology, and delivery partners where needed.
Payment information
Payments are processed through approved third-party payment providers. Hzaya does not store your full card details. Payment providers may collect and process payment information according to their own privacy and security policies.
Sharing information with third parties
We only share information when needed to operate our service, including with:
- Printing and production partners to create the book.
- Delivery partners to deliver the order.
- Technology providers that support the website, hosting, analytics, email, WhatsApp, and customer support.
- Government, regulatory, or legal authorities when required by law.
We do not sell your personal data.
Data retention
We keep personal data only for as long as needed for the purpose it was collected, including order fulfillment, support, legal compliance, accounting, dispute resolution, and recordkeeping.
- Order, invoice, payment, complaint, and transaction records may be kept for longer where required by law or business recordkeeping obligations.
- You may request deletion of personal data, subject to legal, accounting, security, dispute, or operational requirements.
Marketing messages
We may send you updates, offers, reminders, and new product announcements through email, SMS, WhatsApp, or social media messages if you have shared your contact details with us or opted in.
You may ask us to stop marketing messages at any time.
Cookies and analytics
Our website may use cookies and analytics tools to improve website performance, understand customer behavior, remember preferences, and improve our marketing.
You may manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Your rights
You may contact us to:
- Correct inaccurate information.
- Request deletion of personal data where possible.
- Withdraw marketing consent.
- Ask how your data is used.
- Raise a privacy concern.
Some requests may be limited where we must keep certain records for legal, accounting, security, dispute, or operational reasons.
Contact us
For privacy questions or requests, please contact us:
- Email: hello@tryhzaya.com
- Business name: Hzaya / حزايه
- Location: Kuwait